List of Speakers

Professor John Oakland (United Kingdom)
Presentation Title: Quality 4.0 – Concept Definition, Principles & Practice (Online)
Professor John Oakland, a leading authority in quality management, will deliver an insightful presentation on Quality 4.0. Based on a large-scale research project commissioned by the Chartered Quality Institute (CQI), his talk will define the concept, outline its core principles, and highlight real-world applications in today’s business environment.
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Dr. Robin Mann (New Zealand)
Presentation Title:
The Power of Benchmarking for Real Business Impact:
Improving People, Processes, Products, and the Planet
Dr. Robin Mann is a globally recognized expert in benchmarking and business excellence. His presentation will explore how benchmarking can drive meaningful and sustainable improvements in organizations, fostering better outcomes for people, processes, and the planet.
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Dr. Yamada Shu (Japan)
Presentation Title:
What should and should not be changed on Quality Management in the age of AI
Dr. Shu Yamada is a professor at Keio University and a leading expert in quality management, statistical quality control, and social systems engineering. He earned his Doctor and Master of Engineering degrees from Tokyo University of Science under Prof. Noriaki Kano. With over 50 peer-reviewed publications and 10 books, he has received multiple Nikkei Quality Control Literature Prizes. Dr. Yamada has served as Editor in Chief of Total Quality Science and held editorial roles in several respected journals.
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Forrest Breyfogle (United States)
Presentation Title:
How to Reduce AI Implementation Risks
: A Smarter Strategy for Business Success
Forrest Breyfogle is a professional engineer, an ASQ fellow, and the CEO of Smarter Solutions, Inc. (https://smartersolutions.com). He has authored or co-authored over fifteen books about enhancements to Lean Six Sigma process improvement techniques, KPI performance metric reporting, and business management techniques.
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Lee Moontae (Korea)
Presentation Title: Reasoning, Alignment, and Creativity: The Triptych of Superintelligence
Moontae serves as Head of Superintelligence Lab at LG AI Research. He is concurrently a faculty member of Information and Decision Sciences at the University of Illinois Chicago. His journey into Large Language Models (LLMs) began in 2019 as an invited scholar at Microsoft Research Redmond, where he initiated the ambitious Universal Language Modeling project. His current research spans text, code, and time-series foundation modeling, with an industry service on synthesizing high-quality domain-specific reasoning datasets for agent building and verifiable thinking verification.
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Christian Grönroos, Professor of Service and Relationship Marketing at Hanken School of Economics, Helsinki, Finland. He will deliver a keynote on 'Service Productivity as a learning process'.
Jaromir Veber, Professor and Deputy Minister of Research and Higher Education, Ministry of Research and Higher Education, Czech Republic. He will deliver a keynote on 'Competitiveness-Innovation-Quality'.
Jon Sundbo, Professor and Director of Centre of Service Studies and Centre of Experience Research, Roskilde University, Denmark. He will deliver a keynote on 'From Service Quality to Experiences as Crucial Factor for Customers'.
Shin Wanseon, Professor and President of Korean Society for Quality Management, SungKynkwan Univ., Seoul, Korea. He will deliver a speech on 'Samsung's Journey to Quality Excellence'.

Alan Brown, Professor in Human Resource Management, Edith Cowan Univ. Australia, will deliver a Keynote speech on 'How do Excellent Companies stay Excellent?.
Jesper Falkheimer, Professor and President, Campus Helsingborg, Lund University, Sweden, will deliver a Keynote speech on: The Power of Strategic Communication in Organizational Development.
Thong N. Goh, Professor, National University of Singapore, will deliver a keynote speech on: Transitioning to Quality of Service - Some Pedagogical Issues.
Danijel Rebolj, Professor and President, Maribor University, Slovenia. He will deliver a keynote speech on: How to become a university for the future?
Shyama Prasad Mukherjee, Professor, Calcutta University, India. He will deliver a keynote speech on: New Product Development and TRIZ

Daniel Jones, Professor, Founder of Lean Philosophy, Cardiff University, UK will deliver a Keynote Speech on: From Lean Production to Lean Services and Lean Management: The Evolution of Lean Thinking
Su Mi Dahlgaard-Park, Professor, Chief Editor, Chair and co founder of QMOD Conference, will deliver a keynote speech on 'A snapshot of 25 year's Quality Movement'.
Bo Edvardsson, Professor and Vice Rector, Karlstad university, Sweden. He will deliver a keynote Speech on: A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems.
Tomasz Kayser, Deputy Mayor of Poznan, Poland
Ramon Flecha, Professor, University of Barcelona, Spain. He will deliver a keynote Speech on: European Research, Social Innovation and Successful Cooperative Actions.