Best Paper Awards

Papers presented during the conference will be rviewed by the scientific committee and best papers will be selected based on these reviews. The selected best papers will then be published in the following journals. Experts in the QMOD scientific committee are all involved in reviewing and selecting of the best papers. See recipients of the best paper awards.

International Journal of Quality and Service Sciences, Emerald, (Chief Editor: prof. Su Mi Dahlgaard-Park)

International Journal of Total Quality Management and Business Excellence, Routledge, (Special Issue Editor: prof. Jens J. Dahlgaard).

Terje Slåtten, Gudbrand Lien, Camilla Marie Fosse Horn, Erik Pedersen, Norway:Links between psychological capital, social capital, and work-related performance - a study of service sales representatives
Hoon Yu, Inhee Seo, Younsung Kim, Jeongil Choi, Korea: A Study of Critical Factors Affecting Adoption of Self-Customization Service, Focused on Value-Based Adoption Model
Zsuzsanna Eszter Tóth, Tamás Jónás, Rita Veronika Dénes, Hungary: Service quality evaluations in healthcare based on flexible fuzzy numbers - Patients and employees in the focus
Tetsuo Hosokawa, Zenichi Miyagi, Japan: Quality Engineering-Based Management (QEM)
Roberta Guglielmetti Mugion, Martina Toni, Laura Di Pietro, Maria Giovina Pasca, Maria Francesca Renzi, Italy: Understanding the drivers of car sharing usage: the role of service quality
Gery Ellis, Pauline Found, Maneesh Kumar, Jan Harwell, UK: Benzaemon Inoue, Sumitomo Electric and the Origins of Quality Circles

Ingela Bäckström, Pernilla Ingelsson, Kristen Snyder, Christer Hedlund and Johan Lilja, Capturing Value-based leadership in Practice: Insights from developing and applying an AI-interview guide
Min J. Park, Jong Woo Park and Han Joo Yoo, A Study on the Kansei of Airlines’ In-flight Service Elements - Application of Kansei Engineering to Service Industries
Graziela dos Santos Bento and Gérson Tontini, Developing an Instrument to Measure Lean Manufacturing Maturity and Its Relationship with Operational Performance